Shipping Policy

1. Where we deliver

We currently deliver to addresses within the United Kingdom only. We do not currently offer international or European delivery. If you need shipping outside the UK, contact our trade team at trade@vibecentre.com to discuss options before ordering.

2. Dispatch times

• Orders placed and paid for before 3:00pm on a working day are dispatched the same working day.
• Orders placed after 3:00pm, or on a weekend or UK bank holiday, are dispatched the next working day.
• Working days are Monday to Friday, excluding UK bank holidays.
• Dispatch times may occasionally be affected by high order volumes, stock availability, or events outside our control — we will contact you if there is a significant delay to your order.

3. Delivery costs and timeframes

• Orders over £100 (ex-VAT) qualify for free UK delivery.
• Orders under £100 (ex-VAT) are charged a flat delivery fee of £10, shown at checkout.
• Once dispatched, delivery typically takes around 3 working days.
• Delivery times are estimates, not guarantees, and may vary due to courier delays outside our control.

4. Delivery address and failed deliveries

• You are responsible for providing a complete and accurate delivery address at checkout. We are not liable for orders delayed or lost due to an incorrect address supplied by you.
• If a delivery attempt fails and the parcel is returned to us, we will contact you to arrange redelivery, which may incur an additional charge.

5. Damaged or lost in transit

• If your order arrives visibly damaged, please note this with the courier on delivery where possible, and contact us within 48 hours of delivery with photos of the damage and packaging.
• If your order has not arrived within 10 working days of dispatch, contact us and we will investigate with our courier and arrange a replacement or refund once the loss is confirmed.

6. Contact

Questions about delivery on a specific order should be sent to trade@vibecentre.com, quoting your order number.